L2 Java Technical Support |Hyderabad – Banjara Hills |2 to 4 Yers

Job Description

We have Multiple openings in the Java Technical Support role :

1. 4 Technical Support
2. 1 Support Team Lead

Technical Support Responsibilities:

• Identifying the root cause issue of the product and support with the solutions.
• Troubleshooting technical issues.
• Help with Installing and configuring hardware and software.
• Speaking to users to quickly get to the root of their problem.
• Providing timely and accurate user feedback.
• Talking users through a series of actions to resolve a problem.
• Following up with users to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications or modules.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.

Technical Support Requirements:

• Graduate.
• Basic knowledge of Java and MySQL is mandatory and must
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in PC Operating systems as well as Mobile OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Skills

Java, Technical Support