Firmware L2 Support Engineer |Noida |5-7 Years

  • Job typeJob type: Onsite
  • Job DurationPermanent
  • Project LevelMedium Level

Project detail


Position Summary:
Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products &
IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the
device field issues and collaborate with all stakeholders for a prompt and acceptable

Duties & Responsibilities:
• Preparation of test setups in production environment
• Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the
firmware issues
• Reproducing field issues and identification of defective component in FW
• Manage customer tickets on enterprise system
• Categorization of tickets as bugs, defects or feature updates with priority
• Co-ordinate with L3 team and other stakeholders for SME support to expedite issue
• Validate all new features being promoted in production devices as FW change
(Change request, feature enhancements, bug/fixes, etc.)
• Single Point of Contact for OTA in production environment for all of the operations
• Pilot test results verification in production
• Defining scenario’s for ensuring compatibility of components in field devices and
validating them
• Maintain a compatibility matrix of different FWs for a product
• Communication with factories/contract manufacturersfor tracking new IOT devices
Qualifications and Experience:
• Bachelor’s degree in Electrical Engineering, Software Engineering, Computer
Science, Computer Engineering, or related Engineering discipline
• 5Yrs + of experience in troubleshooting, support and maintenance including 1+
years of experience in the Smart Products & IoT area
• Hands on using device flashing tools and handling of hardware safely
• Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and
memory management
• Understanding of embedded interfaces such as UART, SPI, USB
• Experience testing WLAN, Bluetooth, Cellular connectivity products
• Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS,

• Experience in all stages of Software testing including Requirement gathering,
Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed
setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
• Experience in Validation& Verification of Software by conducting Smoke testing,
Sanity testing, Black box testing, and System testing, Regression testing, Integration
testing, Functional/Non-functional testing
• Experience in complete Software testing life cycle by performing end-to end call
flow for test deliverable through SDLC and methodologies like Iterative, Waterfall
and Agile (SCRUM)
Skills and Abilities Required:
• Can-do positive attitude, always looking to accelerate development.
• Driven; commit to high standards of performance and demonstrate personal
ownership for getting the job done.
• Innovative and entrepreneurial attitude; stays up to speed on all the latest
technologies and industry trends; healthy curiosity to evaluate, understand and
utilize new technologies.
• Must be able to provide leadership to technology team while managing multiple
tasks and responsibilities.
• Excellent communication and presentation skills for interactions with technology
team members, SBU stakeholders, company leadership, vendors and customers.

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